What is your is delivery Process?

All orders are shipped and recorded within within 48 hours of purchase.

Spain: Please allow us up to 7 days for your item to arrive before contacting us.

Europe: 
Please allow up to 10 days for your item to arrive before contacting us.

International orders: Please allow 2-3 weeks for your item to arrive before contacting us
.

We use carrier service and Postal service for all our deliveries.

Lelook is not responsible for any lost, stolen or damaged shipments. All domestic shipments are insured and the buyer assumes all responsibilities of claims made with shipping carrier

Exchanges and returns

We want you to be happy with your things bought from our shop. If you would like to exchange or return a product please let us know within one week of receiving it. Then please send it back to us, at your expense, in its original package, un-worn. Delivery charge and returned postage will only be refunded if an item is faulty. Please also let us know why you are returning your products. Please make sure your name, address, daytime phone-number and original invoice number are clearly indicated.

Taxes and duties

All orders outside the European Union are shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. The shipping company might invoice you for the local taxes and duties when you receive your package.

If you have more questions please contact us at shop@lelook.eu

 

What payment types do you accept?

We accept MasterCard, Visa, American Express or regular account payments which are all through PayPal

 

Do I need a PayPal account to purchase from your store?

No, you do not need a PayPal account to purchase from this store.

Before placing your order, please make sure that your shipping address is correct in PayPal. Buyers will be responsible for all extra shipping charges in case of listing an incorrect address. If you notice that Paypal has down the wrong shipping address after you've placed your order, please email us within 24 hours of your order and we'll make sure that we send it to the correct address! 

Shipping rates are listed on item page and the flat rates are based upon weight and size.

If you need to get in touch with us for any reason, email us at shop@lelook.eu.